Privacy Policy

<h1>Privacy Policy</h1>
<p><strong>Effective date:</strong> 8 June 2026</p>

<p>
    This Privacy Policy explains how Kior Healthcare Pvt. Ltd. ("Kior", "we", "our", "us") collects, uses, stores, and shares information when you use our B2B management platform, including the agents section, related websites, mobile applications, APIs, and support channels (collectively, the "Platform").
</p>

<h2>1. Scope</h2>
<p>
    This policy applies to business users, lab partners, hospitals, clinics, corporate clients, administrators, agents, and other authorized users of Kior B2B services.
</p>

<h2>2. Information We Collect</h2>
<p>We may collect the following categories of information:</p>
<ul>
    <li>Account and profile data: name, business name, role, email address, phone number, login credentials, and KYC/business details where required.</li>
    <li>Operational data: bookings, order history, invoices, payment status, reports, service requests, and communication records.</li>
    <li>Agent section data: agent identity details, assignment history, service status updates, check-in/check-out timestamps, service location inputs, attendance/performance logs, and payout-related records.</li>
    <li>Device and technical data: IP address, browser type, OS, app version, device identifiers, crash logs, and usage analytics.</li>
    <li>Location data: only when required for service operations such as assigning nearby agents, routing sample collection, or validating service completion.</li>
    <li>Support and communication data: call recordings (where legally permitted), chat history, emails, and complaint/grievance records.</li>
</ul>

<h2>3. How We Use Information</h2>
<p>We use information to:</p>
<ul>
    <li>Create and manage user and business accounts.</li>
    <li>Process orders, scheduling, reporting, billing, commissions, and payouts.</li>
    <li>Assign and monitor agent activities for operational quality and fraud prevention.</li>
    <li>Provide customer support, resolve disputes, and improve service quality.</li>
    <li>Send service alerts, transactional notifications, and mandatory platform communications.</li>
    <li>Comply with legal, tax, accounting, and regulatory obligations.</li>
    <li>Secure the platform, detect abuse, and enforce our terms.</li>
</ul>

<h2>4. Legal Basis and Consent</h2>
<p>
    We process personal data based on contract performance, legal obligations, legitimate business interests, and consent where required. Where consent is used (for example, optional location access on mobile devices), you may withdraw it through device or account settings, subject to service limitations.
</p>

<h2>5. Sharing of Information</h2>
<p>We may share information with:</p>
<ul>
    <li>Authorized business partners participating in your requested workflow (for example, labs, hospitals, logistics partners, and agents).</li>
    <li>Vendors and service providers that support hosting, analytics, communication, payments, and security under confidentiality obligations.</li>
    <li>Government authorities, courts, regulators, or law enforcement when required by law or valid legal process.</li>
    <li>Successors in case of merger, acquisition, restructuring, or asset transfer, subject to applicable law.</li>
</ul>
<p>
    We do not sell personal information to third parties for unrelated advertising.
</p>

<h2>6. Data Retention</h2>
<p>
    We retain data only as long as necessary for service delivery, contractual obligations, legal compliance, dispute resolution, and legitimate business purposes. Retention periods may vary by data type and applicable law.
</p>

<h2>7. Data Security</h2>
<p>
    We use reasonable technical and organizational safeguards, including access controls, secure storage, encryption in transit where applicable, logging, and periodic monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
</p>

<h2>8. Your Rights</h2>
<p>Subject to applicable law, you may request to:</p>
<ul>
    <li>Access, correct, or update your information.</li>
    <li>Delete or restrict certain processing of your information.</li>
    <li>Receive a copy of your data where technically feasible.</li>
    <li>Object to specific processing activities.</li>
</ul>
<p>
    To exercise your rights, contact us using the details below. We may verify identity before processing requests.
</p>

<h2>9. Agent Section Specific Notice</h2>
<p>
    Data processed within the agents section is used strictly for workforce and service operations, including assignment, service fulfillment, payment settlement, quality checks, and compliance. Agent activity records may be reviewed internally by authorized personnel for audit, safety, and fraud prevention.
</p>

<h2>10. Cross-Border Processing</h2>
<p>
    Your data may be processed on servers located in India or other jurisdictions through trusted infrastructure/service providers. We use reasonable contractual and technical safeguards for such transfers.
</p>

<h2>11. Children's Data</h2>
<p>
    The B2B Platform is not intended for children. We do not knowingly collect personal data directly from children through the B2B portal.
</p>

<h2>12. Changes to this Policy</h2>
<p>
    We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
</p>

<h2>13. Contact Us</h2>
<p>
    If you have questions or requests related to this Privacy Policy, contact:<br>
    Kior Healthcare Pvt. Ltd.<br>
    Email: kiorhealthcare8b@gmail.com<br>
    Phone: 8263000004
</p>